Thistle London Heathrow, London

Bath Road, Longford, London, UB7 0EQ
3   Hotel

Het Thistle London Heathrow is ideaal voor iedereen die op het vliegveld moet zijn. De uitgebreide zakelijke en recreatieve faciliteiten garanderen gemak en com... more

 

£ Kamers vanaf £50 per nacht
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7/10 Algemene classificatie

Categorie Gemiddelde Score
7/10 Check-in proces
7/10 Uw kamer
6/10 Werkzaamheid van facileiten / voorzieningen
7/10 Rust en reinheid in het hotel
6/10 Functioneren van het personeel
6/10 Algemene indruk
7/10 Algemene prijs/kwaliteitsverhouding
  • 8/10 David ( Solo zakenreiziger) 

    van Bexhill on sea , GB  op  26 oktober 2008

    "I will try and stay here again." (107646598)

    Food was excellent. Restaurant staff were excellent. Breakfast was excellent and breakfast staff were excellent.

    price of beer.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 5/10 Anonymous ( Solo zakenreiziger) 

    op  26 oktober 2008

    "I expected the noise of aircraft as it's an airport hotel, but not every 30 seconds and 30ft above room causing it to shake. This is the reason I would not stay again. On arrival, staff "dumped" me in a corridor with a room number direction plate which did not include my room number. Another staff member then directed me in totally wrong direction to my room which included climbing stairs with heavy baggage (no lift) then having to retrace steps to find the room number plaque was wrong." (107675110)

    Room was newly decorated and very clean. Staff on Reception desk were polite and helpful.

    Room (although newly decorated) was located in shabby, noisy staff quarters. Poor lighting design in room with all lights on one switch meant had to have bright light and high heat (the halogen spots being very hot).

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Anonymous ( Solo vakantieganger) 

    op  19 november 2008

    "adequate with some dissapointments re the booking process and leisure facilities." (107156643)

    hotel was adequate, I traveled by train and was able to get to it using the shuttle bus service. although this too a long time.

    Te internet said a swimming pool and leisure facilities were available which is why I chose hotel. The staff verified this when I arrived however on arriving at the facility (5.25pm) I was told the leisure club had closed. I felt the info given on website and by hotel staff was incorrect and was very disapointed. Also I found it very unclear when booking on line and giving my card details I presumed i had paid for the hotel as I was trying to spread out the cost of my trip. However on arrival i was told this was not the case I therefore found the booking process and the printed information was not clear re this issue again was dissapointed.

  • 7/10 Jonathan ( Jong paar) 

    van Swansea , GB  op  8 november 2008

    "At the reduced price we paid I was very satisfied - but I would not want to pay their full rates. On an overnight stay a hotel like this offers little that cannot be obtained more cheaply elsewhere. " (107641780)

    Clean and comfortable. Perfectly adequate for an overnight stay.

    Reception very slow. Large and impersonal hotel. Overpriced restaurant and breakfast. Duvets on bed (rather than blankets) are hot and heavy - no opportunity to regulate the heat!

  • 9/10 Anonymous ( Volwassen paar) 

    op  7 november 2008

    "Very satisfactory" (107401355)

    The restaurants were very nice and the food was delicious.

    The bathroom was lovely, however, I felt the bedroom and hallways were looking a little tired.

  • 5/10 Anonymous ( Solo zakenreiziger) 

    op  7 november 2008

    "It is an overpriced, cheap hotel. I chose it online due to its proximity to Terminal 5 and was very dissatisfied. Do yourself a favor and stay at one of the other major international name brand hotels in the vicinity as it will be worth the extra 10 minutes you spend on the bus. " (107845694)

    Location

    Too many to mention.

  • 2/10 Lisa ( Jong paar) 

    van London , GB  op  23 september 2008

    "Overall our stay was pretty disappointing, and our Sunday wasted as we were so tired." (107230064)

    Complaint was delt with well by manager and some money was removed from bill. Room we were moved too looked quite nice, especially in comparison to the previous one.

    We booked a deluxe room. On arrival we checked in and proceeded to the room we were given. It was small and outdated, the walls were scuffed, there was a cracked tile on the bathroom floor and the bath contained a suspicious looking hair. As we had chosen this hotel due to the leisure facilities we decided to go and have a look at the swimming pool. We were informed by reception that this was located across the road in a leisure centre. On arrival at the leisure centre we were informed that the swimming pool was being refurbished and that the hotel was aware of this. On return to the hotel I complained about the quality of the room and the fact that they were advertising the pool facilities. We were told that we had only booked a normal room, although this quickly changed when I mentioned that I had proof that we had booked a deluxe. We were then shown to an alternative room, which was much nicer, however the toilet smelled as if someone had died in it! We got some room spray and accepted the room as we had better things to do than inspect the whole hotel for a suitable room. On returning from our dinner (thankfully eaten at a different hotel) we asked reception if we could have a late check out, but were told that we would have to call down in the morning - thus defeating the object of getting a lie in in the first place. During the night it became very hot in the room so we switched on the air conditioning. It sounded like a 20 litre kettle starting up and we were unable to hear the television over it, let alone sleep. As we had to wake early to call for our late checkout, and due to the heat in our room we got very little sleep.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 3/10 Anonymous ( Volwassen paar) 

    op  5 november 2008

    "Won't be recommending to any of our friends!" (107770560)

    1. On arrival an amount of 50GBP was charged on our credit card for facilities we may or may not use. We were told a credit would be processed on departure if not used. We found this an unacceptable practice. 2. The first room we were allocated was next to the boiler room and very noisy. 3. We were moved to a different room and discovered in the morning that the shower wasn't working

  • 8/10 Lee ( Volwassen paar) 

    van East linton , GB  op  5 november 2008

    "Ok for what we paid but on our outward trip we stayed at the Heathrow Crown Plaza which was vastly of a better standard" (108048121)

    Check in staff member was very good and helpful

    The room was shabby and needs a make over. eg there was a BIG crack down one of the walls and the paintwork on the bathroom ceiling was flaking.

  • 5/10 Anonymous ( Solo zakenreiziger) 

    op  30 oktober 2008

    Arrived very late in the evening, and staff were helpful

    Room was very small, and bathroom wasn't nice at all

  • 8/10 Shaun ( Solo zakenreiziger) 

    van Barrow upon humber , GB  op  26 oktober 2008

    "As a business traveller, the Thistle Heathrow, is up there with the best of the other hotels i have stayed." (107702534)

    Location to Business very good, Room noise was at a minimum, considering location of Airport,

    Would have liked SKY TV(sports & films) in bedroom, Wireless internet is normally free in other hotels i have stayed As a hotel resident, i did not expect to have to pay for my overnight parking,

  • 9/10 Anonymous ( Solo vakantieganger) 

    op  25 oktober 2008

    "pleasant thank you." (107152485)

    very clean,friendly staff, great air con,

    I had to call 3 times for ironing facilities to arrive.

  • 8/10 Wendy ( Volwassen paar) 

    van Clevedon , GB  op  24 oktober 2008

    "very good position for Heathrow terminal 5 and although so close we got a good nights sleep." (107142419)

    evening meal in restaurant was excellent

    no lift so porter had to carry luggage up the stairs

  • 4/10 Mojata ( Solo zakenreiziger) 

    van Liverpool , GB  op  28 augustus 2008

    " bad experience" (107162485)

    did not see any

    Everything advertised in the internet seemed to be false, eg. it says breakfast included, on attending the breakfast room your name not in the list,twin beds advetised only single beds provided, fire alarm with horrible noise goes on 2:30 in the morning,receptionest not polite and not trained properly and many others....

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 5/10 Samuel ( Solo zakenreiziger) 

    van Edinburgh , GB  op  20 oktober 2008

    "Much better hotels, on a far better state of repair to choose from within the Heathrow area, have stayed at the Thistle a few times and I am always disappointed. " (107988397)

    Close to Terminal 5 and room been recently renovated.

    Room tiny, noisy a/c, unable to open windows, no hot water on first morning and only hot water on second.

  • 10/10 Ravindra ( Jong paar) 

    van Oxford , GB  op  14 oktober 2008

    Excellent value for money. Hotel was above my expectation for that price. - excellent staff - nice breakfast

  • 7/10 Anonymous ( Solo vakantieganger) 

    op  10 oktober 2008

    "Good" (107183032)

    I attended the Journey conference in your conference centre. The room was beautiful : )

    Sheets were not entirely clean in the room

  • 4/10 Anonymous ( Man/man of vrouw/vrouw paar) 

    op  10 oktober 2008

    food in restaurant was excellent

    Rooms were dark and dingy, smelt damp

  • 8/10 Anonymous ( Volwassen paar) 

    op  6 oktober 2008

    "For the price we paid it was a fair deal as we were only using it because we had an early flight from Heathrow. Wouldn't want to spend any length of time here." (107121826)

    Excellent, friendly & helpful staff

    Hotel looked really old & dated from outside but to be fair, room was clean & adequate.

  • 8/10 Anonymous ( Solo vakantieganger) 

    op  3 oktober 2008

    "had dents in the wall. Was nice and rel;axed watching tv when i had loud banging on my door form concerige says fire alarm going off in my room, even though no sound was coming from it. Had 4 people come look at it and couldnt work out problem. Felt a bit annoyed as was quite confortably resting and to be disturbed, " (107318794)

    Price of food. Too expensive. Staye as part of conference alot of people just went to the Mcdonalds 5 minute walk away and didnt have to pay high prices for micorwaved food.

  • 8/10 Irene ( Solo vakantieganger) 

    van Winnetka , US  op  2 oktober 2008

    Breakfast served from 5.30am, fast and efficient,plenty of well cooked food

    front desk were not aware that the swimming pool in the nearby leisure centre (offered as a facility by the hotel) was closed down for repairs.

  • 7/10 Anonymous ( Solo zakenreiziger) 

    op  2 oktober 2008

    "fair" (107559228)

    Clean

    Very long check-in and check-out process

  • 9/10 Anonymous ( Solo vakantieganger) 

    op  30 september 2008

    "Everything ok" (107189772)

  • 8/10 Anonymous ( Solo zakenreiziger) 

    op  30 september 2008

    Comfortable bed

  • 8/10 Anonymous ( Solo vakantieganger) 

    op  13 augustus 2008

    "Couldn't see much evidence of the refurbishment but a good stay overall. Room far more pleasant than last time and the check-in staff on Friday and housekeeping were excellent! Make sure you put the 'Do Not Disturb' sign on your door every evening to avoid being woken up at an ungodly hour by Housekeeping." (97503121)

    Clean, pleasant room (unlike last time where it smelt of ammonia/urine). Flat screen tv with an excellent selection of channels and they hadn't removed the rubber ducks from the bathroom! Check-in staff extremely friendly and helpful.

    Horribly uncomfortable pillows. Tap difficult to operate in the shower. Dreadful, surly staff in the (overpriced) Oak & Avacado Restaurant. Being woken up by housekeeping at 7am in the morning wanting to clean my room!

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 6/10 Anonymous ( Familie met oudere kinderen) 

    op  22 september 2008

    "WILL NOT COME BACK AGAIN" (107138937)

    CHEAP EXCELLENT ROOM SERVICE

    TOO MUCH NOISE AND SHOUTING DURING THE TIME OF CLEANING THE ROOMS THE TESTING OF FIRE ALARMS AT 1pm WAS UNACCEPTABLE - THE REASON I HAD FOR BOOKING THIS ROOM WAS TO GET SOME REST BEFORE MY NEXT FLIGHT !!!!!!! THIS NEVER HAPPENED

  • 7/10 Anonymous ( Solo vakantieganger) 

    op  31 juli 2008

    "Comfortable services." (97052058)

    Service and restaurant facilities were good.

    Bathroom had cracked paint in the ceiling and mildew on the shower tiles. The toilet was practically unuseable being so close to the wall. The inside of the main door frame and molding were cracked, chipped and needed painting.

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Anonymous ( Jong paar) 

    op  21 september 2008

    "good would use again" (107151540)

    enjoyed our stay restaurant staff were very cheerful and friendly.

    room to warm

  • 9/10 Mary ( Solo vakantieganger) 

    van Kipling, sk , CA  op  20 september 2008

    Good service, good food, good transportation to and from airport--and close to airport

    No lift and heavy suitcase! It is the one single factor that will probably stop me from staying again at the Thistle.

  • 6/10 Anonymous ( Solo zakenreiziger) 

    op  4 augustus 2008

    "Not bad, considering the low price. but I would not want to stay for more than a couple of days." (107125554)

    Staff and car parking.

    Poor quality of bathroom fittings and a very noisy aircon unit.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Geeta ( Jong paar) 

    van Harrow , GB  op  18 september 2008

    "good" (107288714)

    good hotel

    room service took ages and so did check in and check out.

  • 8/10 Anonymous ( Jong paar) 

    op  9 september 2008

    Clean, tidy, with friendly helpful staff

    Was told only at check-in of a better, cheaper package alternative but that it was too late to change to it anyway.

  • 10/10 Gladys ( Volwassen paar) 

    van London , GB  op  9 september 2008

    Staff friendliness and assistance was excellent and very prompt.

    The hotel is not adequately signposted. Its address is given as on a main road but it is actually on a slip road and the hotel is NOT visible from that above mentioned main road. Our cab driver had to call them twice to clarify how to get there, causing us extra expense as the cab got lost each time.

  • 7/10 Derek ( Volwassen paar) 

    van High wycombe , AU  op  4 september 2008

    "it was ok for one night" (97636932)

    price,location {hopper bus pick up from hotel 4 heathrow terminals}

    paying for overnight parking

  • 8/10 Anonymous ( Jong paar) 

    op  4 september 2008

    "Nice nights stay." (107252473)

    clean neat

  • 3/10 Anonymous ( Jong paar) 

    op  29 juli 2008

    quick service at reeption

    fire alarm went off in middle of night. (no fire) Wake up call to early.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 5/10 Anonymous ( Solo zakenreiziger) 

    op  3 september 2008

    "Ok but looking at alternative hotels near LHR for future use" (107173324)

    Convenient for Heathrow Airport. Some rooms have been refurbished and some have not.

    Most rooms need refurbishment.

  • 7/10 Anonymous ( Volwassen paar) 

    op  3 september 2008

    No lift & very long walk to the dining room

  • 7/10 Janet ( Volwassen paar) 

    van Wheelers hill , AU  op  28 juli 2008

    "The hotel is in an excellent location for overnight stays before heathrow travel. would have been better if we had been able to sleep more comfortably" (97598140)

    close to airport, reasonable price

    room was very hot and stuffy so it was hard to sleep soundly

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Lorraine ( Solo vakantieganger) 

    van Oxon hill, maryland , US  op  27 augustus 2008

    I have stayed with Thistle hotels previously and found it to be a good place to stay. For my needs

    No elevator and no one offered to help with my bag up the stairs except for a fellow traveller. Only bad part of the hotel

  • 7/10 Anonymous ( Solo vakantieganger) 

    op  27 augustus 2008

    "satisfactory for the purpose" (108028259)

    quick and efficient

    poor beer selection and expensive.

  • 10/10 Marilyn ( Solo vakantieganger) 

    van Vancouver bc v5n1c4 , CA  op  25 augustus 2008

    "driver of the Hoppa Bus (direct bus from Heathrow) was very polite and informative. Checking in was very efficient. I wouldn't hesitate to recommend this hotel to someone. Good value for money." (107279448)

    good value for the money

    dirty toilet in the room

  • 3/10 Dawn ( Vriendengroep - volwassenen) 

    van Sutton coldfield , GB  op  24 augustus 2008

    "Very poor" (107172979)

    Bar area was tidy.

    Check in/out only 1 staff member dealing with clients, others were talking. Rules on bathroom wall do not work - our bathroom door didn't shut, paint on the ceiling was flaking - not hygenic Generally room had a damp feel to it.

  • 10/10 James ( Solo vakantieganger) 

    van Mansfield , GB  op  21 augustus 2008

    "excellent overnight stay adjacent to terminal 5 would use this hotel again" (107121541)

    friendly and helpfull staff

  • 8/10 Anonymous ( Solo vakantieganger) 

    op  11 augustus 2008

    Easy access to airport

  • 4/10 Anonymous ( Solo zakenreiziger) 

    op  11 augustus 2008

    "Adequate for money paid." (107282372)

    No Air Con in room Noisy with air transit arrivals late/early morning Expensive car parking

  • 9/10 Stephen ( Volwassen paar) 

    van Clacton-on-sea , GB  op  9 augustus 2008

    "accommodation fine.the White Horse up the road A1 for food and refreshments." (107107676)

    proximity to heathrow.very reasonable costwise.excellent breakfast.

    overnight car parking cost/drinks in bar costly.

  • 8/10 Anonymous ( Jong paar) 

    op  4 augustus 2008

    "Great value for money great location. Just dont be in need of a shower." (107251989)

    Bathroom was so musty we wouldnt even shower

  • 8/10 Anonymous ( Volwassen paar) 

    op  30 juli 2008

    The hotel rooms were clean and comfortable. The restaurant was very good.

    We felt the breakfast was overpriced and did not have it in the hotel on our second stay

  • 8/10 Anonymous ( Volwassen paar) 

    op  28 juli 2008

    "The hotel suited our needs for the overnight stay." (97845690)

    Made to feel very welcome. Staff very helpful and accommodating.

    Found the cost of eating in rather expensive.

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