Novotel London Heathrow Airport, London

M4J4, Cherry Lane, West Drayton, London, UB7 9HB 3

Dit moderne, ruime, eersteklas hotel is omgeven door grote tuinen en profiteert van een gemakkelijke verbinding naar Heathrow Airport. Het hotel heeft ... more

 

£ Kamers vanaf £50 per nacht
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8/10 Algemene classificatie

Categorie Gemiddelde Score
8/10 Check-in proces
8/10 Uw kamer
8/10 Werkzaamheid van facileiten / voorzieningen
8/10 Rust en reinheid in het hotel
8/10 Functioneren van het personeel
8/10 Algemene indruk
9/10 Algemene prijs/kwaliteitsverhouding
  • 9/10 Reginald ( Volwassen paar) 

    van Winnipeg , CA  op  24 september 2008

    Fast check-in and cleanliness

    We were lucky to have been there when the car park ticket machine was down. I can accept a fee for parking but not 9 Pounds. Additionally the cost of internet usage is high and so is the breakfast. It creates an tension that takes away from the experience. Quite frankly it makes me feel like a target and I would rather drive a little farther. In N. America most hotel provide a free breakfast ranging from light to substantial and free internet which is cheap to provide anyways. We've experienced this kind of service in the Heathrow area as well. It creates a sense that the visit is appreciated and removes the feeling of vulnerability.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Andrew ( Solo vakantieganger) 

    van Sitges , ES  op  18 september 2008

    "will stay at Novotel again" (107299641)

    good rooms and beds

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 6/10 Dean ( Familie met oudere kinderen) 

    van Haverhill , GB  op  12 oktober 2008

    "Poor" (107240812)

    Restaurant staff were very good.

    First bad point...I approched the reception desk to check in (i was the only person at the desk) the receptionists first words to me were "I am serving someone else" I had not said a word to her plus the was nobody else to be seen. A good afternoon or a hello would of been nice. Second bad point.....The breakfast we had delivered to our room was stone cold the plates only being covered with a bit of cling film there were no condiments or sauces. Third bad point.....we left our 3 year olds koala bear in the room and phoned from the airport to enquire if they could check the room too see if they could find it the said they would phone us back. This didn't happen so we phoned back and explained the situation to another person again we were promised a call back, again this didn't happen on the third attempt we were told they had found the bear. We ask for the bear to be sent to an english address and were asked for a credit card so we could pay for postage. We had just spent

  • 10/10 Lauren ( Jong paar) 

    van St ouen , GB  op  20 februari 2008

    "We were very impressed with this hotel; very nice public areas and bedroom. Restaurant excellent, and we liked the fact that you could choose either a full meal or snack type food. Staff all very pleasant and efficient, especially the young lady who checked us in and arranged a taxi for next morning. Having stayed in a few airport hotels over the years, this one stands out way above the others - I have already recommended it to people we met on holiday (who had already had it recommended by friends!)" (97700670)

    Very tastefully decorated room, lovely bathroom!

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 6/10 Anonymous ( Solo vakantieganger) 

    op  10 september 2008

    ordered the room service for food. unfortunately found shrimps in the Crayfish salad was not fresh at all. Personally hope the hotel can improve the quality of its food.

  • 8/10 Peter ( Volwassen paar) 

    van Paphos , CY  op  15 augustus 2008

    High charges for TV

  • 7/10 Geoff ( Solo zakenreiziger) 

    van Carmarthen , GB  op  10 augustus 2008

    Clean room, good food

    Food was expensive, and lots of additional charges (e.g. parking, undocumented tray charges for room services) made the overall value for money rather poorer than the room rate implied.

  • 10/10 Roger ( Solo vakantieganger) 

    van Portsmouth , GB  op  23 juni 2008

    A good airport hotel at a reasonable price (with Hotel Hoppa bus connection to terminals 1,2 3, and 5)

  • 8/10 Anonymous ( Jong paar) 

    op  18 juni 2008

    "Overall a very good profesional hotel " (99085516)

    all the above

    During our stay the room got very hot the heating was off, and were trying to find the ac unit. To our suprise we coundt find it had to ring the reception, and to find out that there was no ac and were told to open the window well it was a warm evening and was not pleased about that

  • 6/10 Anonymous ( Jong paar) 

    op  6 juni 2008

    "As an airport hotel with no other businesses in the vicinity it seemed as if the hotel exploited the lack of options the residents have. Also, if you know there is nowhere else for people to go to eat then you should have a restaurant capable of catering to the number of occupants." (97803275)

    Room was good

    Food and drink prices Internet prices Couldn't get a table in the restaurant - nowhere else to eat

  • 7/10 Lionel ( Familie met oudere kinderen) 

    van Bury , FR  op  15 mei 2008

    "navette payante," (97719114)

    proximité aeroport _ disponibilité accueil

    chambre vieille ____ pas de navette aéroport malgrés la proximité

  • 8/10 Marcus ( Solo zakenreiziger) 

    van Tadcaster , GB  op  13 november 2007

    "Have stayed at this hotel before, and found it good and the standard has remained good.Will use this hotel again. No complaints at all!" (97269400)

    Secure parking, excellent rooms.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Soey ( Volwassen paar) 

    van Castle hill nsw , AU  op  10 april 2008

    "restaurant staff need better trining" (97579231)

    convenient location, reasonable prices

    somewhat isolated

  • 9/10 Samantha ( Jong paar) 

    van Wolverhampton , GB  op  5 april 2008

    Clean modern facilities and spaciousness of the room.

    Food..... although the menu was fairly varied the actual dishes were a little disappointing. The presentation was very good the actual content and taste was not so good.

  • 9/10 Andrew ( Volwassen paar) 

    van Wirral , GB  op  3 april 2008

    "Hotel was easily accessible from Heathrow via shuttle bus. A very pleasant overnight stay. We thought that drinks from the bar were rather overpriced, apart from that our overall experience was excellent." (97320939)

    Good size, Clean & Tidy, Quiet, Comfortable. Staff very helpful upon departure.

  • 8/10 Anonymous ( Solo vakantieganger) 

    op  29 maart 2008

    "Clean, friendly, comfortable and only a short distance to the airport (thankfully without the noise)." (97995761)

    The 'internet/movie' special package was a great value for the money.

    TV internet access was convenient for leisure access however the onscreen viewing area was slightly annoying as it was so limited. Next time I will bring my laptop- problem solved!

  • 9/10 Anonymous ( Solo zakenreiziger) 

    op  14 maart 2008

    "pleased with hotel" (97943148)

    clean

    Was not impressed at having to pay £8 for car parking when in hotel as a guest

  • 9/10 Anonymous ( Ander) 

    op  6 februari 2008

    "its lovely hotel and of great value for your money" (97525789)

  • 9/10 Anonymous ( Volwassen paar) 

    op  26 januari 2008

    "All of the staff we met were helpful, courteous,cheerful and a pleasure to deal with." (99827348)

    Very clean and extremely comfortable.

  • 10/10 Andrew ( Jong paar) 

    van Walsall , GB  op  6 juli 2007

    everything was great and not the over expensive poor quality rip off london we expected.we will definately be back again.

    no tube station nearby.but we were sorted out with a taxi at a very reasonable rate.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Anonymous ( Volwassen paar) 

    op  21 januari 2008

    "Overall, this is a pleasant hotel, however, we found the restaurant prices were outrageous. Whilst we are aware that London prices are expensive, for the cheapest glass of wine (5 pounds), in Australia, we could buy quite a decent bottle of wine!" (97027003)

    Pleasant atmosphere/ambiance; clean; comfortable bed; good bathroom; good TV reception and choice of channels; adequate space in room; quiet

    Nothing, except the iron and ironing board were next-to-useless! The cord was too short and the bottom of the iron was badly burnt!

  • 10/10 Damien ( Jong paar) 

    van Brisbane , AU  op  15 januari 2008

    "Cant say any more very happy with all" (99506579)

    Just lovely thanks well organised

  • 10/10 Anonymous ( Volwassen paar) 

    op  12 juni 2007

    "Overall excellent" (99480406)

    Very clean and well laid out

    No Wash basin in w.C.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Anonymous ( Volwassen paar) 

    op  12 januari 2008

    "The menu was very expensive we had to walk to a nearby pub and get food and only one rest no bar food for a snack" (99864355)

    it eas very spacious and what we wanted for an overnight stay

  • 9/10 Fiona ( Ander) 

    van Southampton , GB  op  29 mei 2007

    "The hotel was in an excellent location for Heathrow Airport (but in spite of this was extremely quiet) and the shuttle service was prompt and the driver helpful and pleasant. The pool is small and was rather cold but on the plus side was empty and I enjoyed a good swim there. The reception staff in particular were most helpful throughout my stay. I cannot praise them enough. In summary, I would not hesitate to stay in this hotel again. Even though my stay was only in transit, I was thoroughly satisfied with the hotel and the service it provided." (99098432)

    It was spacious, very clean, warm and comfortable.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Anonymous ( Volwassen paar) 

    op  19 november 2007

    comfortable

    cold

  • 8/10 Anonymous ( Volwassen paar) 

    op  16 mei 2007

    Americans use washcloths...It's hard t owash your face with a hand towel!!!

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 Anonymous ( Ander) 

    op  6 november 2007

    "See above box." (97779292)

    Clean, fresh and modern.

    Nothing about acc. However, web-site directions were misleading. 'exit at junction 4- follow signs to Uxbridge - hotel on this road' Infact hotel is off the road saying 'all other routes'.

  • 10/10 Anonymous ( Solo zakenreiziger) 

    op  30 oktober 2007

    "I booked this hotel via the internet and found there all the information I needed. The transpoet directions were very good. Check-in/out were speedy and courteous. The service in the bar and restaurant was excellent. The restaurant service was prompt but not rushed. The hotel has a very attractive, inviting entrance area with warm decor, a large well-lit high ceiling and plenty of seating available. Transport is excellent as are the grounds. Overall, a most pleasant visit." (97892155)

    Room was clean, spacious, good sofa, bath/shower easy to use, all amenities present, e.g. TV, Internet, Ironing, etc. quiet, heating able to be adjusted, good view, good bed.

    Nothing on this occasion but if I had to do reading and/or writing a better light for these purposes would be appreciated.

  • 5/10 Anonymous ( Jong paar) 

    op  18 april 2007

    The bed was comfortable. Minibar was well-stocked. Bathroom was clean.

    No Air-Con it was quite warm during the night. The cushions in the bedroom were shabby and worn. The carpet in the public areas/elevators was dirty and worn.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 Keith ( Volwassen paar) 

    van St austell , GB  op  19 oktober 2007

    Comfortable, quiet and peaceful

  • 10/10 Anonymous ( Solo zakenreiziger) 

    op  8 oktober 2007

    "Efficient service, good breakfast, does the job for a Heathrow stop-over." (97404779)

    Clean and comfortable

  • 8/10 Anonymous ( Volwassen paar) 

    op  31 maart 2007

    "We enjoyed the restaurant very much despite the staff not speaking much english. The guys on the desk were superb especially as we were tired - easy check in and out. I used the pool - clean. Locker room was basic - no shampoo or lotion again. We will be back in October and our sona nad his wife will be there in June. It is nice to be able to pay early and get a discount with the pound to the dollar as it is." (99606166)

    the bathroom was great, hairdryer etc, bed was comfy,

    pillow far too fat, no lotion, no a/c - we were VERY hot and it was too noisy to leave the window open. I like a robe!!

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 6/10 Anonymous ( Jong paar) 

    op  24 juli 2007

    "It's great to have all the menu in 3 different sizes. The room are not big but clean, the service was good and when you stay for a night somewhere, it's usually all what you need and expect from your hotel." (99149149)

    All Novotel have usually the same furnitures and decorations, they are clean and you know what you get for the price.

    The check in at Heathrow Novotel is too small and not easy to access when crowded or to leave when other people are waiting. Toothbrush and toothpaste would be a plus in the room.

  • 7/10 Anonymous ( Solo vakantieganger) 

    op  17 juli 2007

    "The only downside was the breakfast, it was dried up and not very hot even though I was there early 6am. Layout was disjointed, no milk on table you had to get up with your cup to get it from the urn by the cereal, also there was no butter only magarine. For what was charged it was very much over priced." (99264389)

    Close to airport, room was comfortable and clean

  • 8/10 Anonymous ( Jong paar) 

    op  10 juli 2007

    "very good stay - not enough resraurant choices nearby although the hotel resraurant was good" (97849949)

    clean and adequate

    room smealt like someone had been smoking in it although it was a non-smoking room

  • 9/10 Brian ( Volwassen paar) 

    van Netherseal , United Kingdom;GB  op  15 maart 2007

    "We both found the hotel comfortable and the staff very helpful and polite" (99390838)

    Bed was extremely comfortable. Room was clean. Staff were very helpful

    Not enough tea and coffee in the room

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 John ( Solo vakantieganger) 

    van Livingston , GB  op  27 juni 2007

    Modern Hotel, helpful staff

    Parking Charge

  • 10/10 Caroline ( Solo zakenreiziger) 

    van Inverness , United Kingdom;GB  op  3 mei 2007

    "the gym is in a tiny room - large cupboard really and is barely adequate. The pool is nice but it lacks sauna, jacuzzi or steam room. Food is excellent, staff are pleasant and the rooms were fairly quiet, though noise travels up from the bar in the atrium." (99763675)

    excellent food, comfortable room.

    the gym was tiny and inadequate, and as I had specifically booked a hotel with gym, this was dissappointing. The pool was rather chilly and could do with sauna, jacuzzi and other facilities. At night there was quite a bit of noise from the bar.

  • 9/10 Ennio ( Solo zakenreiziger) 

    van Milano , IT  op  27 april 2007

    lack of hairdryer in the room

  • 8/10 Anonymous ( Ander) 

    op  16 april 2007

    "we like the way the hotel is set up. the breakfast is good but a little expensive. the swimming pool which is ideal for people with children.. we have used the hotel now on several occasions when flying out of heathrow airport." (99480913)

    Clean and comfortable...and the provision of tea and coffee.

    on the two last occasions the mini fridges did not seem to be working and the drinks etc were warm.

  • 9/10 Anonymous ( Solo vakantieganger) 

    op  22 maart 2007

    "Overall I was very pleased with the hotel and pleasantly surprised at the furnishings and facilities in my room. A couple of the staff treated me as an inconvenience to them which annoyed me, though the the other staff were very good. I would recommend this hotel to anyone." (99307379)

    The room was excellent and very modern. In room facilities were also very good.

    Most of the staff very very helpful but there were one or two who treated me like an inconvenience which wasn't appreciated.

  • 10/10 Valerie ( Solo zakenreiziger) 

    van Lerwick , United Kingdom;GB  op  17 maart 2007

    "I was there for a conference and the whole thing was excellent. Found the coffee break tit bits excellent. A complete change from other hotels." (99137344)

    It was above the standard that is normally found in these type of airport hotels.

  • 7/10 David ( Volwassen paar) 

    van Northolt , GB  op  17 maart 2007

    "Hotel is expensive for all extras such as car parking, drinks and food No changing facilities in swimming pool area, you have to walk through hotel in wet costumes." (99699141)

    Room at special deal price was reasonable for short stay

    NO hand washing facilities in self contained w.c.

  • 7/10 Anonymous ( Volwassen paar) 

    op  16 maart 2007

    well managed pesentation was good and helpfull

    fish and price of restuarant

  • 7/10 Anonymous ( Volwassen paar) 

    op  6 maart 2007

    "good quality value for money have stayed here before" (99841090)

    comfortable quite easy access to heathrow

    no complaints

  • 8/10 Anonymous ( Volwassen paar) 

    op  19 februari 2007

    "clean comfortable room convenient for terminal 3 no courtesy transfer" (99117694)

    clean comfortable functional room as expected at airport hotel

    nothing

  • 4/10 Anonymous ( Solo zakenreiziger) 

    op  5 februari 2007

    "Teppiche im Gang auf den Etagen ausgetreten. Deutliche Abnutzungserscheinungen " (99337963)

    Lage, Personal

    Zimmer zu klein, Hotel macht abgewohnten Eindruck. Die Aufenthaltsr

  • 8/10 Simon ( Jong paar) 

    van Newtown , United Kingdom;GB  op  31 januari 2007

    "very nice but drinks & food expensive and cold" (99195972)

    Nice clean room, secure car park, swimming pool, seperate shower cubicle

    cold swimming pool, cold steak & Ale pie in resturant, expensive drinks & breakfast

  • 10/10 Anonymous ( Solo zakenreiziger) 

    op  28 januari 2007

    "The overall experience at the hotel was great. I was just there to transfer flights but I would definately stay here again." (99827128)

    The Novotel Room was huge and all of the fittings, furniture and bedding were new.

    No window, however was still very comfortable.

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